PRIVACY POLICY

Last updated: 20 August 2026

Housemate respects your privacy and takes the protection of your personal information seriously.

This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have over your information.

For the purposes of UK data protection law, the data controller is:

Housemate
Email: hello@housemate.services


WHAT INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • property or billing address;

  • details about your property and the work you're asking us to carry out;

  • photographs, videos or other information you send us about a job;

  • correspondence between you and Housemate;

  • quotes, invoices, payment and transaction information;

  • records relating to work we've carried out for you; and

  • technical information about how you use our website, where applicable.

We only ask for information that we reasonably need to deal with your enquiry, provide our services, run our business or meet our legal obligations.


HOW WE GET YOUR INFORMATION

Most of the personal information we process is provided directly by you.

For example, when you:

  • submit an enquiry through our website;

  • email, call or message us;

  • ask us for a quote;

  • book work with Housemate;

  • send us photographs or information about your property; or

  • pay for our services.

We may occasionally receive your information from another person or organisation, such as a landlord, letting agent, property manager, contractor or someone referring you to Housemate.

Our website may also collect certain technical information automatically through cookies and similar technologies. You can read more about this in our Cookie Policy.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • respond to enquiries;

  • arrange property visits;

  • prepare and provide quotes;

  • plan, manage and carry out work;

  • communicate with you about a job;

  • order or arrange materials and services;

  • issue invoices and process payments;

  • deal with guarantee or aftercare enquiries;

  • maintain appropriate business and financial records;

  • improve our services and website;

  • prevent fraud, misuse or other unlawful activity; and

  • comply with our legal and regulatory obligations.

We won't use your information for purposes that are incompatible with the reasons it was collected.


OUR LAWFUL BASES

UK data protection law requires us to have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract — where processing your information is necessary to provide a quote, enter into an agreement with you or carry out work you've asked us to undertake.

Legal obligation — where we need to process or retain information to comply with the law, including tax and accounting requirements.

Legitimate interests — where using your information is reasonably necessary for running and protecting Housemate, managing customer relationships, improving our services or dealing with disputes, provided those interests don't override your rights.

Consent — where we've specifically asked for your permission, for example for certain forms of marketing or non-essential cookies where consent is required.

Where we rely on consent, you can withdraw it at any time.


WHO WE SHARE YOUR INFORMATION WITH

We don't sell your personal information.

We may share information where reasonably necessary with organisations or people who help us provide our services and operate Housemate, such as:

  • accountants and professional advisers;

  • payment providers;

  • website, email and IT service providers;

  • suppliers;

  • contractors or specialist trades involved in your project;

  • insurers; and

  • public authorities, regulators or law-enforcement bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose.


INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process or store information outside the UK.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards recognised under UK data protection law are in place.

Information about the safeguards used by particular service providers can be provided where required.


HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as we reasonably need it.

How long that is depends on why we hold the information, including whether we need it to:

  • provide our services;

  • maintain records of completed work;

  • deal with guarantee or aftercare matters;

  • comply with tax, accounting or other legal requirements; or

  • establish, exercise or defend legal claims.

When information is no longer required, we will delete it or otherwise dispose of it securely where reasonably practicable.


KEEPING YOUR INFORMATION SAFE

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No method of storing or transmitting information is completely secure, but we take the protection of the information entrusted to us seriously.


YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • receive certain information in a portable format; and

  • withdraw consent where we rely on consent to process your information.

Not every right applies in every circumstance.

To exercise any of these rights, contact us at hello@housemate.services

MAKING A COMPLAINT

If you're unhappy with how we've handled your personal information, please contact us first so we have an opportunity to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

You can find information about making a complaint on the ICO website.


CHANGES TO THIS POLICY

We may update this privacy policy from time to time as Housemate, our website or the law changes.

The latest version will always be published on this page, together with the date it was last updated.


QUESTIONS?

If you have any questions about this policy or how Housemate uses your personal information, contact us at:

hello@housemate.services