1. What the guarantee covers

Housemate guarantees its workmanship for a period of 12 months from the date the relevant work is completed, unless we have agreed otherwise with you in writing.

The guarantee covers defects that arise directly as a result of faulty workmanship in work carried out by Housemate.

Where a valid claim is accepted, Housemate will return and carry out the reasonable remedial work necessary to correct the defective workmanship at no additional charge.

2. What the guarantee doesn't cover

Our workmanship guarantee does not cover:

• normal wear and tear;

• accidental damage, misuse, neglect or improper use;

• damage caused by failure to follow any care, maintenance or usage instructions we've provided;

• faults, defects or conditions that existed before our work began and were not caused by Housemate;

• faults in areas, systems or items outside the agreed scope of our work;

• damage or defects caused by movement, settlement, damp, water ingress, structural issues or other underlying problems that are not the result of our workmanship;

• work that has subsequently been altered, repaired, adjusted or interfered with by another person or contractor;

• damage caused by events outside our reasonable control; or

• defects in products, fixtures, appliances or materials that are not caused by the way Housemate installed or worked with them.

We'll always assess the circumstances fairly before deciding whether an issue falls within the guarantee.

3. Products and materials

Our 12-month guarantee covers Housemate's workmanship, rather than providing an additional warranty on products or materials.

Products and materials supplied by Housemate may carry their own manufacturer's or supplier's warranty. Those warranties remain subject to the relevant manufacturer's or supplier's terms and conditions.

Where reasonably possible, we'll provide information relating to those warranties and assist you with a legitimate claim.

Where products or materials have been supplied by the customer, Housemate cannot guarantee the product or material itself.

4. Making a claim

If you believe there is a problem with work we've carried out, please contact Housemate as soon as reasonably possible after discovering it.

We'll normally ask you to provide:

• your name and property address;

• details of the original work;

• a description of the problem; and

• photographs or video where these are useful.

We may need to inspect the work before confirming whether the issue is covered by the guarantee.

5. Give us the chance to put it right

Where you believe our workmanship is defective, you must give Housemate a reasonable opportunity to inspect the issue and, where appropriate, carry out remedial work.

Please don't arrange for another contractor to alter or repair the affected work before we've had a reasonable opportunity to inspect it, except where urgent action is reasonably necessary to prevent injury or further damage.

Third-party work may affect our ability to determine the original cause of the problem and may therefore affect the guarantee.

6. Work outside the guarantee

If we inspect an issue and find that it isn't the result of Housemate's workmanship, we'll explain what we believe is causing the problem.

Where we're able to help put it right, we can provide a separate quote for any additional work required.

We won't carry out chargeable remedial or additional work without discussing it with you first.

7. Your statutory rights

The Housemate Guarantee is provided in addition to your statutory rights.

Nothing in these guarantee terms is intended to exclude, restrict or otherwise affect any rights or remedies you may have under applicable consumer law.